Read Case Study: Customer Service Center Outsource >>

Many successful companies today realize that to remain profitable, they must be prepared for changes in their industry and the challenges they present. Even without a crystal ball, corporate executives recognize that there are areas within their business or internal departments, which can or should be improved upon now to help plan for future developments.

Every business executive is interested in hearing how their company can be more efficient by trimming costs without sacrificing their high standards of customer services.

At Advanced Customer Services, we understand the value in customer retention, yet the often excessive costs for maintaining a quality in-house customer service center. As companies analyze their Customer Service Center expenses in depth, they recognize some advantages of outsourcing the service, but are often reluctant to do so because of the personal customer attention, which they perceive can only be achieved with their own representatives.

Those concerns are completely put to rest with Advanced Customer Services. Our representatives possess exceptional interpersonal and professional skills, a wealth of experience and sensitivity in dealing with customer complaints and a very positive "can do" attitude.

Although our employees are not directly on our customers' payroll, our experienced managers and CSR's take personal ownership in our customers' products and services, and we truly position ourselves as integral members of your team.

We relieve our customers of the burden of maintaining their in-house Customer Service Center and allow them to focus their attention on their core business tasks, which better utilize their employees' talents.

But even beyond the importance of maximizing your employees' skills, you may wish to consider how more efficient your company could be without …

• The managerial headaches of staffing the in-house service center
• The additional cost of payroll employees vs. a quality outsource service
• The premium cost of staffing-up to field customer inquiries beyond normal office hours, or
• Missing those important after-hour customer calls
• The possibility of losing a customer who's placed on hold, waiting to talk to a representative, because of a spike in call volume
• Losing a good, conscientious and versatile employee because they become discouraged and frustrated listening to customer complaints
• The expensive telephony equipment costs and maintenance fees associated with the in-house service center
• The ongoing costs for updating hardware and software telephony technology
• The cost of the space being used/leased for the Customer Service Center operations
• The disaster recovery costs to support the service center
• Dealing with unforeseen service center emergencies

Each of our 140 call station representatives is equipped with their own individual personal computer with internet access, to personally and proficiently support website dealer locator applications, product ordering and customer service inquiries.

At Advanced Customer Services, the customer service center business is one of our core competencies, and we do it very well. Since our humble beginning over 22 years ago, we have been proud of our steady growth, which we attribute to our firm commitment to customer satisfaction. We are very respectful of and grateful for the close business and personal relationships, which we have been fortunate to cultivate with our clients.

Through the diligent efforts of our management and the personal talents of our representatives, we are highly regarded in this industry for providing the "Cadillac" of services for the same prices as our "Chevy" competitors.

Among some of the many inbound customer center services for which we have the most experience and expertise are…

• Comprehensive Customer Service
• Customer Retention/Loyalty Programs
• Order Entry & Fulfillment Projects
• Warranty Services
• Recall Notifications
• Dealer & Store Locator Services
• Help Desk Support Services